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America…You think you have problems?
Back in May 2020 Boris Johnson promised the UK a “World beating track & trace system”.
8 months later, £22billion pounds have been handed to the private sector, with NOTHING to show for it, Johnson and his Government have quietly shelved that idea.
The Track & Trace contract was handed to SERCO, a professional services company set up to run what was once run by the Government and public services. SERCO had ZERO experience in delivering anything like this. SERCO sub-let the call centre element of this system to amongst others, Ventrica, a call centre in Essex, England. I happened to be working at Ventrica at the time and was told by a colleague who was employed to answer phones, that she was paid to effectively sit at home and paint her house.